Last updated: 25 September 2026
This policy applies to reservations made directly with Navi Boutique Hotel through naviboutiquehotel.com, by email or by phone. For reservations made through Booking.com or other third-party platforms, the cancellation policy displayed on the relevant platform at the time of booking applies.
Payment
The full reservation amount, 100%, is charged at the time of booking.
Free cancellation
You may cancel your reservation free of charge if the cancellation is made at least 7 days before the arrival date. In this case, the full amount paid will be refunded.
Late cancellation and no-show
- Cancellations made within 7 days of the arrival date are non-refundable.
- In such cases, 100% of the total reservation amount will be retained.
- In case of no-show, 100% of the total reservation amount is non-refundable.
- In case of early departure, booked but unused nights are non-refundable.
How to cancel
- Use the link provided in your confirmation email, on the "Your booking details" page, or
- Email us at info@naviboutiquehotel.com, quoting your booking number.
The cancellation date is the date on which we receive your request. You will receive written confirmation of the cancellation.
Modifications
Changes to dates or room type are subject to availability and may result in a price change. A modification requested within 7 days of arrival is treated as a cancellation of the original reservation and is therefore subject to the applicable cancellation charges.
Refunds
- Where a refund is due, it will be made to the same card used for payment, through our payment provider PayHere.
- We issue eligible refunds within 5 business days of the cancellation. Depending on your bank, it may take an additional 5 to 10 business days for the amount to appear on your statement.
- Refunds are made in the currency of the original payment. The Hotel is not responsible for exchange-rate differences or fees charged by your card issuer.
Cancellation by the Hotel
If the Hotel has to cancel your reservation, for example due to force majeure or an unforeseen closure, you will receive a full refund of any amount paid or, if you prefer, the option to move your reservation to an alternative date.
Contact
Navi Boutique Hotel, Ahangama 80650, Sri Lanka
Email: info@naviboutiquehotel.com · Phone / WhatsApp: +94 70 760 3855